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Customers Customers
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Information on the range of services we provide for our customers.

Foyer residents at Appley beach, Ryde
Tell Us What you Think

Giving us your opinion of our services.

Roger Higgins, Carpenter
Your Home

Repairs, improvements and adaptations to your home.

Medina staff from Customer Service Charter leaflet
Our Customer Service Charter

What you can expect from us.

Medina staff
Your Medina Service

Information about how we are performing for you.

Young family in front of house
Leasehold Services

Information for our leaseholders, including service charges and repairs and maintenance.    

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Buying a Home
Buying a Home

The Right to Buy, the Right to Acquire and a Leasehold Scheme for the Elderly.

Rob Moore, Policy and Monitoring Manager
Making a Complaint

If you are unhappy with our decision or lack of action.

Neighbourhood Housing Officers
Anti-Social Behaviour

What to do about anti-social behaviour, and how we can help

New homes at Reed Street, Oakfield, Ryde
Renting a Home

Applying to the Isle of Wight Housing Register.

Southbank Road, East Cowes
Transferring to Another Property

Transferring to another Medina property

Southbank Road, East Cowes
Swapping your Home

Exchanging your property with another tenant.

St Cross Court sheltered housing scheme
Sheltered Housing

Independent living for people who need managed accommodation.

Mrs Pearce celebrates her 90th birthday at Park Court
Your Account

Paying your rent, and advice on benefit entitlement.