Your Medina service
Information on how we are performing for you
Customer Service Charter
Annual Performance Reports
Every year we publish an annual performance report for our customers, regulators and partners.
‘You said, we did’
We publish reports on service improvements that our customers have identified in our quarterly newsletter,
Medina Housing News.
Performance Benchmarking
Each year we commission research to compare our services and costs with other landlords.
MHA Housemark Performance Benchmarking Report - annual report on how our services and costs compare with other landlords:
TSA – Landlord comparison website